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Regulation Number: CSL-RGB-026. Internal Conflict Resolution.
026.1. Conflicts Resolution Procedure:
- Certificants and licensees shall implement a clear and documented conflicts resolution procedure to address conflicts or disputes that may arise among CSL Therapists, surgeons, allied health professionals, or within the organization.
026.2. Timely Reporting:
- All parties involved in a conflict shall promptly report the conflict to the appropriate authority within CSL Therapy, ensuring that conflicts are addressed in a timely manner.
026.3. Neutral Mediation:
- CSL Therapy encourages the use of neutral mediation as a means to resolve conflicts impartially and efficiently. Mediators shall be trained in conflict resolution and shall not have a vested interest in the outcome.
026.4. Privacy and Confidentiality:
- Certificants and licensees shall maintain the privacy and confidentiality of all parties involved in a conflict during the resolution process, in accordance with applicable privacy laws.
026.5. Client Satisfaction Focus:
- In conflicts involving clients, the primary focus shall be on ensuring client satisfaction and addressing their concerns promptly and professionally.
026.6. Documented Resolution:
- Certificants and licensees shall maintain records of all conflict resolution efforts, including the steps taken, outcomes, and any agreements reached.
026.7. Reporting to CSL Therapy:
- Serious conflicts or disputes that cannot be resolved at the organizational level shall be reported to CSL Therapy for further review and action.
026.8. Non-Retaliation:
- CSL Therapy strictly prohibits retaliation against any individual involved in a conflict resolution process for raising concerns or participating in resolution efforts.
026.9. Continuous Improvement:
- CSL Therapy encourages certificants and licensees to engage in continuous improvement efforts related to conflict resolution skills and techniques.
Failure to comply with this Patient Privacy/Confidentiality & Public safety regulation may result in disciplinary actions by CSL Therapy, including but not limited to certification or licensure suspension or revocation, dismissal fines, and incarceration in accordance with CSL Therapy’s disciplinary policies and procedures.
This regulation shall be effective as of [September 18, 2023] and shall remain in effect until revised or updated by CSL Therapy.
