CSL Therapy Board of Directors is the governing body over CSL Therapy

ACBAA Certificants are committed to upholding the public trust and confidence, elevating the profession’s reputation, and safeguarding the interests of individual clients. To achieve these goals, Certificants shall:

I. Dedicate themselves to providing the highest quality professional care to those who seek their services.

II. Accurately represent their qualifications, education, and professional affiliations, and only offer services they are qualified to perform.

III. Provide clients, healthcare professionals, and the public with precise information on the scope and limitations of their field.

IV. Acknowledge the limitations and contraindications of CSL Therapy and bodywork, and refer clients to appropriate healthcare professionals.

V. Provide treatment only when it is reasonably expected to benefit the client.

VI. Continually maintain and enhance their professional knowledge and competence, striving for excellence through regular self-assessment and professional education.

VII. Conduct their business and professional activities with honesty, integrity, and respect for the inherent worth of all individuals.

VIII. Refuse to discriminate against clients or other healthcare professionals unjustly.

IX. Preserve the confidentiality of clients’ identities and information in all communications, advertising, and other matters unless the client requests disclosure in writing, disclosure is medically necessary, or disclosure is required by law.

X. Respect clients’ rights to treatment with informed and voluntary consent, and obtain and document such consent before providing treatment, whether verbal or written.

XI. Honor clients’ rights to refuse, modify, or terminate treatment, regardless of prior consent given.

XII. Provide draping and treatment in a manner that ensures clients’ safety, comfort, and privacy.

XIII. Refuse to treat any person or part of the body for just and reasonable cause.

XIV. Refrain from engaging in sexual conduct or relationships with clients, whether consensual or not, from the beginning of the therapeutic relationship and for at least six months after its termination, unless an ongoing sexual relationship existed before the therapeutic relationship began.

XV. Avoid any interests, activities, or influences that might conflict with their obligation to act in clients’ or the profession’s best interests.

XVI. Respect clients’ boundaries with regard to privacy, disclosure, exposure, emotional expression, beliefs, and reasonable expectations of professional behavior, and respect clients’ autonomy.

XVII. Refuse any gifts or benefits intended to influence a referral, decision, or treatment, or that serve purely personal interests rather than the clients’ best interests.

XVIII. Adhere to the ACBAA Standards of Practice, this Code of Ethics, and all policies, procedures, guidelines, regulations, codes, and requirements promulgated by the American Council of Body Altering Aesthetics, Inc.

Our enhanced school compliance program monitors and identifies schools, courses, and programs that give the appearance of fraud or simply do not meet ACBAA’s educational and operational requirements. We conduct investigations, issue suspensions, report to local Health & Education departments, or revoke assigned school codes based on a comprehensive due diligence process and thorough, documented findings.

If you believe that a school or a teacher is in violation of ACBAA’s requirements – such as selling transcripts without requiring attendance, teaching CSL Therapy courses that aren’t approved by ACBAA or committing fraud – email us at welcome@csltherapy.org and include your name, contact information, the name of the school, a summary of violation and consent to use this information in our investigation.

ACBAA does not accept continuing education courses from revoked Advanced Scholastic Providers which have been purchased after the documented revocation date. Nor do we host or promote courses or programs that have not been Sealed through the Advanced Scholastic Trainer Program.

ACBAA takes its role in serving the public’s trust very seriously. In accordance with the rules and procedures regarding ethical and professional disciplinary complaints, ACBAA publishes sanctions imposed on certificants found to be in violation of our Code of Ethics and/or Standards of Practice.

COMPLAINTS AGAINST CERTIFICANTS

At ACBAA, we take grievances regarding the conduct of our certificants & the industry very seriously. All complaints we receive are handled according to ACBAA’s Rules and Procedures Regarding Ethical and Professional Discipline Complaints. If you have any questions about filing a complaint, or to determine if an individual is certified by ACBAA, please contact the Ethics & Standards Manager at 813-291-3341 or welcome@csltherapy.org.

SUBMITTING A COMPLAINT ABOUT A THERAPIST

If you believe an ACBAA Board Certified CSL Therapist/bodyworker has violated ACBAA’s Code of Ethics and/or Standards of Practice, please send us a formal letter containing the following information:

• Your name, address and phone number
• The name, address and phone number of the ACBAA certified massage therapist/bodyworker with whom you are filing the complaint
• A detailed description of the facts supporting the complaint
• A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
• A list of specific sections of the Code of Ethics and Standards of Practice you believe have been violated
• Your approval for the Ethics and Standards Committee to disclose all information in the complaint to the CSL therapist/bodyworker named in the complaint, the members of ACBAA’s Ethics & Standards Committee and Investigative Team, ACBAA staff, ACBAA legal counsel and experts involved in handling the complaint
• Your signature

Please Note: ACBAA will not review healthcare information without the express written authorization of the relevant client or patient. This is because of the possible risk of HIPAA violations, as well as ACBAA’s position that client confidentiality should be protected. 

Complaints about Certificants should be marked PERSONAL & CONFIDENTIAL and sent to:

ACBAA Ethics & Standards Manager, 12530 Fairwood Pkwy Set 102 PMB 553 Bowie, MD 20720

COMPLAINTS AGAINST APPROVED PROVIDERS

If you believe an ACBAA Approved Provider has violated ACBAA’s Approved Provider Code of Ethics, the Code of Conduct and/or Standards of Practice, please first review the Rules and Procedures Regarding CSL Provider Complaints. Following, please send us a formal letter containing the following information:

• Your name, address and phone number
• The name, address and phone number of the ACBAA CSL Provider with whom you are filing the complaint
• A detailed description of the facts supporting the complaint
• A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
• A list of specific sections of the CSL Provider Code of Conduct, Code of Ethics and Standards of Practice you believe have been violated
• Your approval for the Continuing Education Committee to disclose all information in the complaint to the CSL Provider named in the complaint, the members of ACBAA’s Investigative Team, ACBAA staff, ACBAA legal counsel and experts involved in handling the complaint
• Your signature

SUBMITTING A COMPLAINT ABOUT A PROVIDER

Complaints against ACBAA CSL Providers should be marked PERSONAL & CONFIDENTIAL and sent to:

ACBAA Ethics & Standards Manager, 12530 Fairwood Pkwy Set 102 PMB 553 Bowie, MD 20720

SUBMITTING A COMPLAINT ABOUT AN ASSIGNED SCHOOL

To submit a complaint against an ACBAA Assigned Sanctioned School or Institute, please send ACBAA a letter containing the following information:

• Your name, address and phone number
• The name, address and phone number of the ACBAA Assigned School with whom you are filing the complaint
• A detailed description of the facts supporting the complaint
• A description of any steps that have been taken to address the situation in the complaint, and the results of any such steps
• Your approval for the ACBAA to disclose all information in the complaint to the Assigned School named in the complaint, the members of ACBAA’s Investigative Team, ACBAA staff, ACBAA legal counsel and experts involved in handling the complaint
• Your signature

Complaints against ACBAA Assigned Sanctioned Schools or Institutes should be marked PERSONAL & CONFIDENTIAL and sent to:

ACBAA Ethics & Standards Manager, ACBAA

If you have any questions about filing a complaint, please contact our Customer Care Department at 813-291-3341 or welcome@csltherapy.org.